Frequently Asked Questions
Quick Answers
How long until my order will be shipped?
Your order will typically ship within 24hrs of the order being placed.
How can I track my order?
You can track your order by clicking the button labeled “view order” in your order confirmation email, or by going to “my account” on the website, and finding your order under the “orders”. If your order status will be shown there, and any delivery tracking options will be present. Regardless, we’ll always email you key updates about your order.
Can I pay with cryptocurrency?
Yes! We accept Bitcoin, Ethereum, USDT, and other major coins. Plus, enjoy an instant 10% discount when you pay with crypto.
How fast is shipping?
We offer same-day dispatch on orders placed before 2pm. UK/EU orders typically arrive within 1–2 business days. Tracking is provided on all shipments.
What happens if my order is lost, damaged, or seized?
You’re protected by our 30-day money-back guarantee. If your order is lost, damaged, or seized in transit, we’ll reship it or refund your payment.
How discreet is the packaging?
All orders are shipped in plain, unbranded packaging with no indication of the contents — ensuring complete privacy.
Is your site reliable & trustworthy?
We believe in offering our customers the best possible products and services. That’s why we only offer the highest quality of products from the best and most reputable sources and growers. We know how important it is for our customers to get access to their medicine.
Our company is professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.
Can I change my order after I've paid?
Due to how our fulfillment system is set up, we can add or remove items from your order after you’ve paid.
If you would like to add more products, please contact us.
Tracking number is not working?
It may take up to 24 hours for USP to update their system with the tracking number. If after 48 hours the tracking does not work please do not hesitate to contact info@directpsychedelicwellness.com
My order was lost during shipping
Contact us at and we’ll be happy to send you a replacement free of charge!
What is your refund policy?
You have 15 minutes after you place your order to cancel it, no questions asked. Otherwise, we strive to maintain 100% customer satisfaction – we will gladly refund any order with reasonable reasoning. Contact us at info@directpsychedelicwellness.com during the hours of 10:00AM to 10:00PM Monday to Sunday to request your refund.
How will I know when I can pickup my order?
All orders placed at least 1hr before store closing will be ready within 1 hour. We will also email you when the order is ready for pickup*. So you can either plan to swing by in 1hr from when you placed your order, or you can wait for the email letting you know your order has been prepared.
My order is taking longer than the estimated delivery timeline
Feel free to contact us and we’ll be happy to look into it. If your order tracking shows the shipment has been lost, we’ll be happy to send you a new shipment free of charge!